Returns and Exchanges
We want you to love your purchase! If for any reason you’re not completely satisfied, don’t worry. You can return it within 15 days—our goal is to ensure you’re 100% happy with your experience.
Our Return Policy
If something’s not right, we’ll make it right. Just reach out to us within 15 days of receiving your item for a hassle-free exchange or return. Contact us by phone, WhatsApp, or email using the details below, and we’ll guide you through the process. Please pack your return securely to avoid any damage during shipping.
Here’s what you need to know about our returns and exchanges:
- You have 15 days from the delivery date to request a return or exchange.
- All items must be unused, with original packaging and tags intact.
- Shipping fees are non-refundable.
- If your item arrives damaged or defective, let us know within 24 hours. We may ask for a quick photo at samarpanart14@gmail.com.
- If you’re shipping the return yourself, make sure to send it out within 48 hours of your request.
- Items that don’t meet our return conditions will be sent back at your cost, and no refund will be issued in these cases.
- Pack your return securely to avoid damage in transit. For self-shipped returns, we recommend using a reliable courier service.
- In cases where we can’t arrange a pickup, you can self-ship the item to us. We’ll refund Rs. 100 of the shipping cost as a coupon code once we’ve received and checked the return.
- Custom orders, including wallpapers, are non-returnable.
Return Address:
Samarpan Arts Studio
B_2/137-138 Bhadaini Varanasi Uttar Pradesh India 221010
Contact Us:
Phone Support: +91 9888 949 987
WhatsApp Support: +91 9888 949 987
Email: samarpanart14@gmail.com